Business Data Analyst – NOC 21221

Employer: Dayana Immigration Services Inc.

Work location:
5302 50 Street, Unit 201G
Beaumont, AB T4X 2Y2

Workplace information: On-site

Terms of employment: Permanent, full-time

Salary: $48.50 per hour for 30 hours per week

Start date: As soon as possible

Vacancies: 1 vacancy

Language: English

Education

College diploma or Bachelor's degree

A Bachelor's degree in computer science, information systems, business administration, data analytics, information technology or a related discipline, or completion of a college program in computer science, information systems, information technology or a related field.

Experience

2 years to less than 3 years

Minimum 2 years of relevant experience in business systems analysis, business data analysis, information systems, business process analysis, systems implementation or a related field.

Tasks

• Confer with clients, management, immigration consultants and other system users to identify and document business and information-system requirements for customer relationship management (CRM), immigration case-management, document-management, client-intake, scheduling, payment-processing and reporting systems, and liaise with software vendors, technology teams and support teams to clarify requirements.
• Document technical, functional and business requirements to ensure that products, processes and information-system solutions meet business requirements and support efficient immigration-service workflows.
• Prepare cost-benefit and return-on-investment analyses to support the selection and implementation of new software, system integrations, automation tools and information-system enhancements.
• Design, develop, integrate, test and implement information-systems business solutions, including automated workflows and integrations across CRM, immigration case-management, document-management, accounting, communication, scheduling, payment-processing and reporting systems.
• Provide advice to management on information-systems strategy, policy, management, security, software utilization, data management and technology-enabled service delivery.
• Develop information-system policies, procedures and contingency plans to minimize the operational effects of security breaches and support the continuity and reliability of business-system processes.
• Conduct reviews to assess quality-assurance practices, software products and information systems, identify system deficiencies and recommend customized system and process improvements to improve reliability, performance and efficiency.
• Resolve conflict situations related to business requirements, system functionality or system implementation by coordinating between business users, software vendors, technology teams and support teams.
• Analyze business processes and implement robotic process automation to reduce repetitive tasks, improve data flow and streamline immigration case-management, client-service and internal business workflows.
• Conduct usability testing of information systems, software applications and workflow enhancements to confirm that solutions meet documented user and business requirements and are practical for staff use.
• Execute and document the results of software-application and information-system tests to verify the reliability, accuracy and functionality of system changes, integrations and enhancements; identify defects and coordinate required corrections with technology and support teams.
• Analyze users' requirements and design and develop system architecture, process maps, functional specifications and technical specifications for new information systems, integrations and system enhancements supporting the immigration practice.

Experience and specialization

Computer and technology knowledge

• Business analysis and business process modelling
• Customer relationship management (CRM) systems
• Case-management and client-management software
• Database and information-management systems
• Workflow automation systems
• Microsoft Excel
• Microsoft Office / Microsoft 365
• Cloud-based document-management systems
• Data analysis and reporting tools
• Online client intake and form-management systems
• Project-management software
• Email and communication platforms
• Scheduling and calendar-management applications
• Payment-processing and accounting-system integrations
• Business intelligence and dashboard reporting tools

Asset: Experience with professional-services, legal, regulated consulting or immigration case-management software and workflows.

Area of specialization

• Business systems analysis
• Business process analysis
• Information systems implementation
• Business data analysis
• Workflow automation
• Systems integration
• Data and reporting systems
• Process improvement

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload
• Repetitive computer-based tasks
• Ability to manage multiple projects and system priorities
• Combination of sitting, computer work and meetings

Personal suitability

• Accurate
• Analytical
• Client focused
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Adaptability
• Time management
• Ability to multitask
• Strong problem-solving skills
• Integrity
• Discretion and respect for confidential information

Security and safety

• Criminal record check may be required
• Ability to maintain strict confidentiality of client and business information

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent residents of Canada
• Temporary residents of Canada who are legally authorized to work
• Other candidates, with or without a valid Canadian work permit

Dayana Immigration Services Inc. is committed to equal employment opportunities and welcomes applications from qualified candidates, including newcomers to Canada, Indigenous persons, youth, mature workers and persons with disabilities.

How to apply

By email: info@dayanaimmigration.com

Please include:

• Resume
• Cover letter

Screening questions

Please answer the following questions when applying:

• Are you currently legally able to work in Canada?
• Are you willing to relocate to Beaumont, Alberta for this position?
• Are you available to work on-site at the employer's Beaumont office?
• Do you have at least 2 years of experience in business systems analysis, business data analysis, information systems or a related field?
• Do you have a college diploma or Bachelor's degree in a field related to computer science, information systems, information technology, business administration or data analytics?
• Do you have experience analyzing and improving business processes and information-system workflows?
• Do you have experience with CRM, case-management, workflow automation or business information systems?
• Do you have experience documenting business and system requirements?
• Do you have experience testing and implementing information-system changes or software integrations?
• Are you available to start on the date indicated in the job posting?
• Do you live near the job location or are you willing to relocate?
• Do you meet the English-language requirements of the position?

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