Duties:

? Supervise and coordinate the daily operations of the hotel, including front desk, guest services, housekeeping, and general hotel activities.
? Schedule, assign, and supervise hotel staff to ensure adequate coverage for all shifts.
? Train, orient, and monitor employees on hotel policies, customer service standards, and workplace procedures.
? Oversee guest check-ins and check-outs and ensure reservations and room assignments are handled accurately.
? Address guest inquiries, complaints, and service issues and take appropriate action to resolve them.
? Monitor room availability, occupancy, reservations, cancellations, and group bookings.
? Coordinate with housekeeping staff to ensure rooms and common areas are clean, maintained, and ready for guests.
? Inspect guest rooms and hotel facilities and report maintenance, safety, or repair requirements.
? Maintain records related to reservations, occupancy, staff schedules, daily operations, and guest services.
? Assist with purchasing and inventory control for hotel supplies, linens, cleaning products, and other operational materials.
? Ensure compliance with hotel policies, workplace health and safety requirements, and applicable regulations.
? Handle cash, payments, receipts, and daily financial reconciliation when required.
? Coordinate with maintenance and service providers to address operational issues.

Skills:

? Reliable and Dependable
? Ability to work well in team
? Excellent oral communication
? Flexible and collaborative